Impact of Emotional intelligence on conflict resolution skills

 Emotional intelligence (EI) can play a crucial role in conflict resolution by enhancing communication, empathy, and understanding. It helps individuals recognize and manage their own emotions and understand the emotions of others involved in the conflict .According to Risely one essential tool for conflict resolution is emotional intelligence (EI). EI is the ability to identify, understand, and manage one’s emotions and those of others. People with high EI are often able to resolve conflicts effectively by utilizing five practical ways such as active listening, self-management, empathy, social intelligence, and building trust. A 2002 study in Contemporary Nurse found a strong link between emotional intelligence and successful conflict resolution, primarily due to increased use of a collaborative approach to seek mutually beneficial solutions .

In summary, improving emotional intelligence can help individuals better understand their own emotions and the emotions of others involved in the conflict. It can also enhance communication, empathy, and understanding leading to successful conflict resolution.